Business Tips > Customer Service
Customer Service
A Return to the Basics, Courtesy of Netflix

Oct 31, 2011 - by MICHAEL HANSEN of Central Oregon Community College

Turning Conflict into a Win/Win—an Entrepreneur’s Guide

Feb 28, 2011 - by LOWELL H. LAMBERTON of Central Oregon Community College

How to Write an Effective Condolence Letter

Aug 31, 2010 - by LOWELL LAMBERTON of Central Oregon Community College

In Any Economy, Customer Service Matters

Mar 19, 2010 - by THERESA FREIHOEFER of Central Oregon Community College

Inventory Control: An Essential Element of Good Customer Service

Feb 17, 2010 - by JAMES ELLIS of Central Oregon Community College

Pain Reduction - The Sandler Selling Model

Jun 05, 2009 - by LOWELL LAMBERTON of Central Oregon Community College & BRIAN SHAWVER, CEO of SecurityPros

Customer Complaints & Your Attitude

May 19, 2009 - by Lowell H. Lamberton of Central Oregon Community College

Finding Success Through Pain Reduction The Home Fridays Model

May 06, 2009 - by LOWELL LAMBERTON of Central Oregon Community College and BRIAN SHAWVER of SecurityPros

The Ethics of Persuasion in Your Small Business

Nov 28, 2008 - by LOWELL H. LAMBERTON and LESLIE MINOR of Central Oregon Community College

The (Right) Customer is Always Right

Aug 21, 2008 - by LOWELL LAMBERTON & BRIAN SHAWVER

Tips for Your Family Business

May 22, 2008 - by LOWELL LAMBERTON of Central Oregon Community College

Squeezing Supply Chain Management Costs

May 06, 2008 - by JAMES ELLIS of Central Oregon Community College

Some Tips on Breaking Negative News to Customers

Nov 17, 2007 - by LOWELL H. LAMBERTON of Central Oregon Community College

Using a “Buffer” to Tell Customers Bad News

May 16, 2007 - by LOWELL H. LAMBERTON of Central Oregon Community College

Breaking Down Resistance Business Changes: A Lesson from the Japanese

Apr 02, 2007 - by LOWELL H. LAMBERTON of Central Oregon Community College

Energizing Businesses

Apr 02, 2007 - by Lowell H. Lamberton of Central Oregon Community College

Getting Results - What Makes a Business Valuable?

Apr 02, 2007 - by PAUL SVENDSEN of Central Oregon Community College

A New Approach to Financial Planning

Apr 02, 2007 - by Margaret M. Martin of COCC and Ann Laferriere, CFP

Tips on Dealing With Angry, Difficult Customers

Apr 02, 2007 - by Lowell H. Lamberton of Central Oregon Community College

The Starbucks Example

Apr 02, 2007 - by Jim Kress of Central Oregon Community College

The Lifetime Value of Your Customers

Apr 02, 2007 - by PAUL SVENDSEN Central Oregon Community College

Self-Service Does Not Mean ‘No Service’

Apr 02, 2007 - by JIM KRESS Central Oregon Community College

The Art of Listening to Customers, Employees

Apr 02, 2007 - by Lowell H. Lamberton of COCC

The Art of Telling Customers News They Don’t Want to Hear

Apr 02, 2007 - by LOWELL H. LAMBERTON of COCC

Customer Complaints - Learn to Love Them

Apr 02, 2007 - by LOWELL H. LAMBERTON of COCC

What's Wrong With (your) Customer Service?

Apr 02, 2007 - by DAVE MEHOLOVITCH for CBN

Is Your in House Survey Worth My Time?

Apr 02, 2007 - by DAVE MEHOLOVITCH for CBN

Customer Care Strategy Stabilizes Bottom Line

Apr 02, 2007 - by RICH HEBERT, president & CEO of iSKY, Inc.

Customer Satisfaction Means More Than Service

Apr 02, 2007 - by TIM HILL COCC Business Administration Department

Customers Don't Expect You to be Perfect

Apr 02, 2007 - by TIM HILL COCC Business Administration Department

How to Measure Customer Service

Apr 02, 2007 - by TIM HILL COCC Business Administration Department

What Do Customers Say About Your Business? Plan Now for Your New Year Business Resolution

Apr 02, 2007 - by Paul Svendsen

Considering Your Customer's Feelings

Apr 02, 2007 - by LOWELL LAMBERTON of Central Oregon Community College for CBN

Greater Profits Through Better Customer Service

Apr 02, 2007 - by PAMELA HULSE ANDREWS CBN Publisher