The seminar sponsored by BendBroadBand Business will be held on Wednesday, September 21, 11:30am-1:30pm at The Phoenix Inn, 300 NW Franklin Ave., Bend.
Topics and Presenters will include:
Four Star Customer Service: How Do You Remember Customers and Make Them Feel Special?
Presented by Ben Perle, regional manager for the OXFORD Hotel Group. Ben has been in Bend for 14 years and joined the OXFORD Hotel Group in May 2008 to serve as general manager of their new, boutique OXFORD hotel, after spending nearly a decade at Sunriver Resort. Ben is an avid cook and loves entertaining.
Perle will be discussing: Customer Relationship Management – How Web 2.0, (i.e. user generated content) has changed the game.
How to Get Your Employees to Implement & Sustain a Customer Service Environment
Presented by Ali Cammelletti, client training specialist for The NAVIS Way. Ali brings over 22 years of experience in the service / hospitality industry. From being a front line employee, owning an event planning business as well as 10 years consulting with local businesses on customer service including phone techniques and front line customer service. Ali is passionate about coaching, training and internal customer service.
Cammelletti will talk about how to hire for internal and external customer service qualities, keeping the company values the main focus, and consistently coaching individuals and the team on customer service.
From Start to Finish: More Than Just Shoes Striving for a genuine, healthy culture where good people are empowered to do what is right for their customers.
Presented by Teague Hatfield, owner of Footzone. The FootZone opened in 1995 and was purchased by Teague in 1999 with the help of an SBA loan. He prepared for this role by earning a degree in English. He enjoys running and most active pursuits and is married with 8 and 4 year old children. (He enjoys them, too).
He will cover: Lead the way- Be an example of what you expect from your staff. Be Genuine – Treat staff and customers like you’d expect to be treated. Hire good people and empower them – A competitive advantage for small business. Nuts and Bolts – You’ll make loyal customers by taking care of a problem (opportunity) more than selling them something.
The cost for the event is $30 for OK members and $45 for others. Lunch is included. For online registration visit http://OpportunityKnocksEvents.eventbrite.com
Opportunity Knocks inspires small business excellence by providing business leaders with the tools to think strategically, solve problems and achieve goals.
info@opp-knocks.org or 541- 318-4650.
